Service Outages – 8/29/2014

Good afternoon –

We appreciate the patience of our customer base as we work through issues this morning. During our nightly maintenance last night, a couple servers suffered problems with the mysql servers on those systems. This was something which did not impact all customer servers. We’ve been working through the morning to correct the issue.

We believe the fix is in place however there will be system reboots this evening (which will be communicated via a comment to the post on our Facebook page) at approximately 12am Seattle time. We’re waiting for the overnight backups that didn’t get a chance to run last night (due to maintenance) to catch back up and expect to see a little slower than normal performance today for the next few hours but it shouldn’t be a performance impact which stops the communication of your sites to the world.

We apologize for any impact this has had on your sites and know we’re very thankful for your business.