How we collect, use, and protect your information.
HostDango considers user privacy paramount, and we exercise great care in keeping the information of users of this site (including customers) private and secure. This Privacy Policy ("Policy") describes the information we collect, how we use and disclose it, and how we protect it. Capitalized terms not defined here are defined in our Terms of Service. This Policy does not apply to third-party services, which are governed by their own privacy policies.
HostDango collects data related to our users through the following methods:
Depending on the method of collection, the data collected may include information from forms, registrations and transactions (such as name, address, company, phone number, and email address), financial and transaction information (such as credit card and payment information), information about use of the site (such as electronic communications protocols, web pages visited, and cookies), and user preferences and privileges.
HostDango may receive data from you as part of the communication connection itself through the standard electronic greeting between your computer and our servers. This typically includes network routing information, equipment information (browser type), IP address, and date and time.
Cookies: Some parts of the site use cookies to collect information about visitors' use of the site and to facilitate return visits. The information collected from cookies is tracked to enhance security and improve site functionality by avoiding duplicate data entry, facilitating navigation, and increasing the relevance of content.
Cookies on the site may collect a unique identifier, user preferences, and profile information used to personalize content. Some cookies may remain on your computer after leaving the site; the majority are set to expire within 30–365 days. You can set your web browser to alert you when a cookie is being used, and you have the opportunity to accept or reject it. You can generally disable cookies without affecting your ability to use the site, except where cookies are used as an essential security feature or for transaction completion.
Users visiting from IP addresses associated with the European Union will by default only receive session cookies. EU users may opt in to longer-duration cookies by providing consent. EU users may revoke consent at any time by deleting cookies associated with HostDango through their browser settings.
HostDango collects and uses data for the following purposes:
New customers are automatically registered for access at my.hostdango.com. The customer portal allows you to manage users, privileges, and opt in or out of services and mailing lists.
Please note that some email communications are not subject to general opt-out, including communications about sales transactions, software updates, legal disclosures, and network maintenance.
If your personal information is to be disclosed to a third party who is not an agent, or used for a purpose incompatible with why it was collected, you will be notified prior to such disclosure and may opt out.
HostDango uses commercially reasonable measures to prevent unauthorized access to the information we collect. These measures include policies, procedures, employee training, physical access controls, and technical elements relating to data access. We use standard security protocols and mechanisms to facilitate the exchange and transmission of sensitive data, such as credit card details.
In the event that personal information is acquired — or is reasonably believed to have been acquired — by an unauthorized person, and applicable law requires notification, HostDango will notify the affected individual by email or ticket on the customer portal as promptly as reasonably possible.
If we intend to use your personal information in a manner different from that stated at the time of collection, we will notify you via email. If we make material changes to our privacy practices, we will notify you by email or post a prominent notice on the customer portal. We may update this policy from time to time to reflect new site features or legal requirements.
Questions, concerns, or comments about this privacy policy should be directed to our legal department. If you wish to review, correct, or remove any personal information we hold about you, please contact us:
Legal Department — HostDango.com
Open a support ticket: my.hostdango.com/submitticket.php
Select the Legal department when submitting your ticket.